Arch Web Design

BACKGROUND

Please describe your company and your position there.

I am the Marketing/Partner Manager For An IT Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arch Web Design?

We hired arch web design for designing the website for our client for whom we are developing an application

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a referral and decided to reach out to them based on their positive reviews. We were satisfied with their vision and project plan as well as pricing and so we decided to go with them.

Describe the project in detail and walk through the stages of the project.

We wanted Arch design to develop an interactive and custom website for our grocery app.

How many resources from the vendor's team worked with you, and what were their positions?

The team comprised of a UI manager and two UI/UX Design experts

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We haven't had any trouble communicating with the Arch Design Team and have been able to efficiently track and achieve goals on schedule. They understood our vision well and smoothly integrated themselves with our team

How effective was the workflow between your team and theirs?

The main source of communication between us was skype. Trello was the main source of project management. The project manager always kept up to date with all the milestones.

What did you find most impressive or unique about this company?

I'm most impressed by their punctuality and professionalism. They were very understanding of the project and came up with an efficient project plan.

Are there any areas for improvement or something they could have done differently?

We do not have any complaints, we are completely satisfied with the results.

BACKGROUND

Please describe your company and your position there.

We provide automatic subtitles. I look after marketing and partnerships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arch Web Design, and what were your goals?

Our website needed improving for conversions as our main source of acquisition for our SAAS platform. We used arch co web for design and development of our website as well as SEO project.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for vendors online - spoke to 4 and selected arch co web based on experience, SAAS and webflow specialisms and recommendations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had various kick off meetings and then weekly call. We used slack later in the project which improved comms, google drive, markup

How many people from the vendor's team worked with you, and what were their positions?

Rhami - overall project CEO Chris - design and dev and SEO Otmane - design Brendan - project management Mayank - project management (then left)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Still feeling the impacts of measurable outcome

Describe their project management style, including communication tools and timeliness.

Project management was very strong by Brendan and Chris when they took over but the initial project management was behind, very strong in terms of communication and sticking to deadlines and timelines.

What did you find most impressive or unique about this company?

They provided great documentation for the internal team.

Are there any areas for improvement or something they could have done differently?

Fixed the project management earlier, but the team did in the end and we were very grateful for that

BACKGROUND

Introduce your business and what you do there.

I’m a co-owner at a creative branding agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arch Web Design?

It was an extremely busy time for us. Although we had some in-house development capabilities, we needed help with a major project.

SOLUTION

What was the scope of their involvement?

Our company created a new branded program for a nonprofit organization in Canada that targets youth awareness in the health sector. We started at a high level by building their brand strategy. One of the major plans we have for the end client is a web hub. 

We’ve engaged Arch Web Design to help us develop that web portal.

What is the team composition?

I work with a project manager and 1–2 programmers. 

How did you come to work with Arch Web Design?

We found Arch Web Design by searching online, and we corroborated them through our contacts. We chose them since they were a local agency, and we had great conversations with their owner and founder. 

How much have you invested with them?

We’ve spent around $10,000–$50,000. 

What is the status of this engagement?

We started working together in April 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t do analytics, so I can’t provide any quantitative feedback. I know that the end customer receives arch Web Design’s development very well, and it’s pretty successful. It’s getting a lot of eyeballs. 

How did Arch Web Design perform from a project management standpoint?

We communicate through email, phone calls, and Zoom meetings. We are using a QA tool that has been very effective. 

What did you find most impressive about them?

Arch Web Design is a manageable-sized agency, and it’s great to have that kind of intimate interaction. We don’t feel like we’re just a number talking to an AI. Rather, there’s a real human connection between our teams — that has kept the project moving as smoothly as possible.

Are there any areas they could improve?

We committed with the end user a timeline that, for various reasons, became a moving target. We kept adding new functionality and content without moving the deadline. We both could have done better by being more realistic with what can happen and being more upfront when we need more time and resources.

Do you have any advice for potential customers?

Be upfront and specific with what your expectations are and how those tangibly translate. The more clear you are, the better the project will be. Work collaboratively to flesh out solutions.

BACKGROUND

Please describe your company and your position there.

About the 2023 Canada Games: As a province known for its hospitality, we’re excited to welcome the 2023 Canada Winter Games to Prince Edward Island. From February 18 – March 5, 2023, the Games will bring together 3,600 athletes, managers and coaches, across 20 different sports, for the largest multi-sport event in the country.

With a forecasted economic impact of over $100 million, the 29th edition of the Canada Games will be the largest event hosted in Prince Edward Island’s history. Garet is a member of the Senior Leadership Team reporting to the CEO, responsible for brand development and driving overall awareness and engagement for the 2023 Canada Games and Canada Games movement.

Responsibilities include leading mass marketing and PR strategies, media relations, strategic communications, social media and digital content, website development, merchandise, ticketing, and community engagement development including mascot, torch relay, and education programs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arch Web Design, and what were your goals?

The Canada Games website was currently in need of an overall. As a host society, we needed a site that served on the same platform as the Canada Games Council's site with similar design and functionality. Arch Web understood our needs and was able to offer a website development solution that could be scaled over time and be passed on from our Games to the next without reinventing the wheel or designing a net new website each time.

SOLUTION

How did you select this vendor and what were the deciding factors?

Arch Web has an existing working relationship with the Canada Games and came to us as a highly recommended and reputable partner to support our website development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Exploratory kick-off meeting

• Full website development utilizing Webflow platform

• Responsive design, video, eCommerce integration, fully bilingual site (French & English )

How many people from the vendor's team worked with you, and what were their positions?

• Project Manager, developers, and a design team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Dynamic, responsive site that is consistent with our recent rebrand. Our site has become one of our biggest brand touchpoints and vehicle for storytelling and overall Games updates.

Describe their project management style, including communication tools and timeliness.

Email, Google Meet, tutorial videos

What did you find most impressive or unique about this company?

They gave us a professional website with the flexibility to make timely updates when needed. One-on-one customer service and were available on demand. Acted as trusted advisors throughout the entire project.

Are there any areas for improvement or something they could have done differently?

Minor bugs here and there and were quick to fix any problems that popped up.

BACKGROUND

Please describe your company and your position there.

I work as a contractor for a web3 blockchain technology start-up. I perform various tasks such as market research, website development, design, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arch Web Design, and what were your goals?

We hired Arch in order to build us a new website that would act as the face of our company and bring more awareness of our project to the greater blockchain/crypto community, and beyond.

SOLUTION

How did you select this vendor and what were the deciding factors?

We knew we wanted to use Webflow and saw that this is their specialty. We spoke with their founder, read some reviews, and liked what we heard so we decided to move forward with them on a retainer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the project is our entire website, which includes our general home page, main content pages, a hub of research articles we have published, as well as other odds + ends. The designs for the site were done internally with our designer/prototyper and passed on to Arch for implementation and publishing.

How many people from the vendor's team worked with you, and what were their positions?

We primarily interface with their founder (Rhami) but have worked with a handful of individuals at Arch who are primarily web developers and QA testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It's still a bit too early as we are still finalizing the long-term state of the website but so far we've been happy with the results and it's certainly an improvement over the old site. They are easy to work with, well-organized, and deliver beautiful websites to their customers.

Describe their project management style, including communication tools and timeliness.

Rhami and team are quick to respond to our various requests and changes. We handle most things via email with a few calls scattered when necessary. We've found this sufficient.

What did you find most impressive or unique about this company?

I think their knowledge of Webflow is what is most impressive. They know it in and out and are good at coming back to us with suggested changes on things we can do (or can't do) on this platform. They've also helped us optimize for SEO using various tips and tricks on the platform.

Are there any areas for improvement or something they could have done differently?

Our group works at a fast pace including evenings and weekends. We'd like to increase the pace of our projects and are in open discussions with them on how to accomplish this.